LEGAL

Terms of Service

Effective Date: September 17, 2026

These Terms of Service (“Terms”) govern access to and use of the websites, services, automations, integrations, and related offerings provided under the Karthea brand (“Karthea,” “we,” “us,” or “our”). Karthea is a brand operated by Murtez Inc., a Wyoming corporation.

By purchasing, accessing, or using the Services, you agree to these Terms. If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

1. Business Use

The Services are intended primarily for business and commercial use. You must be at least 18 years old and legally able to enter into a binding agreement.

2. Services

Karthea provides managed lead-response, lead-conversion, workflow-automation, integration, and related services. Depending on the plan or statement of work, Services may include:

• personalized responses to inbound leads;
• lead qualification and routing;
• automated follow-up;
• appointment or next-step automation;
• CRM updates;
• connection of lead channels and third-party systems;
• open-opportunity or quote follow-up;
• dormant-lead reactivation;
• workflow configuration, monitoring, and optimization; and
• other services agreed to in writing.

The features, limits, response allowances, integrations, and support included in your subscription are determined by the plan shown at purchase or otherwise agreed in writing.

3. Onboarding and Customer Cooperation

You agree to provide information, access, credentials, permissions, content, business rules, and other materials reasonably necessary for Karthea to configure and operate the Services.

You are responsible for ensuring that:

• information you provide is accurate and current;
• you have authority to grant Karthea access to connected systems and data;
• your use of the Services complies with applicable laws and your agreements with third-party providers; and
• your personnel review and maintain any business rules, pricing, claims, policies, availability, or other information used by the Services.

Delays caused by missing access, incomplete information, third-party approvals, or customer-side technical issues may delay implementation.

4. Customer Data and Lead Data

As between you and Karthea, you retain ownership of data, content, lead information, customer information, business rules, and other materials you provide or make available through the Services (“Customer Data”).

You authorize Karthea to process Customer Data as necessary to provide, secure, support, maintain, analyze, and improve the Services; develop and evaluate features and systems; train, tune, test, and improve Karthea-operated models and automation systems as described below; and comply with law.

For purposes of these Terms, “Private Contact Data” means direct personal contact identifiers such as email addresses, telephone numbers, postal addresses, and comparable direct contact information. Karthea does not use Private Contact Data to train models. Where Customer Data is used for model training, evaluation, or system improvement, Karthea will use reasonable measures designed to exclude or redact Private Contact Data before that use.

Other Customer Data may be used to provide the Services and, where appropriate, to improve Karthea’s systems, models, prompts, workflows, classification logic, quality, reliability, and performance. Karthea may also use aggregated, de-identified, or statistical information for analytics, benchmarking, research, model evaluation, product development, and service improvement.

When Karthea processes personal information contained in Customer Data on your behalf, you are responsible for determining the lawful basis for collecting, using, and communicating with those individuals and for providing any notices or obtaining any permissions required by law.

Karthea does not acquire ownership of your Customer Data.

5. Automated and AI-Assisted Communications

Some Services may use automated decision-making, machine learning, or artificial intelligence to understand inquiries, generate or select responses, classify leads, recommend actions, or perform related tasks.

You acknowledge that automated outputs may occasionally be incomplete, inaccurate, inappropriate, or require human review. You remain responsible for your business communications, offers, representations, pricing, policies, and decisions made using the Services.

Karthea may implement guardrails, approval steps, escalation rules, knowledge sources, and other controls, but the Services are not a substitute for professional judgment where human review is appropriate.

6. Response-Time Claims

Karthea is designed to help businesses respond to inbound leads quickly. References on our website or marketing materials to response times, including responding within five minutes, describe the intended operation and business objective of the Service.

Unless a separate written service-level agreement expressly states otherwise, response times are targets and not guaranteed service levels. Delivery may be affected by third-party platforms, email providers, customer systems, internet outages, rate limits, authentication issues, or other circumstances outside Karthea’s reasonable control.

7. Communications and Legal Compliance

You are responsible for ensuring that communications sent through the Services are lawful and appropriate for your business.

You agree not to use the Services to:

• send unlawful, deceptive, fraudulent, or misleading communications;
• send messages to individuals you are prohibited from contacting;
• ignore valid opt-out, unsubscribe, or suppression requests;
• violate the CAN-SPAM Act, TCPA, state privacy laws, consumer-protection laws, or other applicable marketing or communications laws;
• impersonate another person or organization;
• distribute malware, phishing messages, or harmful content; or
• engage in harassment, discrimination, or illegal activity.

Where Karthea sends communications on your behalf, you remain responsible for the underlying business relationship, the accuracy of your claims, and whether the recipient may lawfully be contacted.

8. Third-Party Services and Integrations

The Services may connect with or depend on third-party platforms such as CRM systems, email providers, website forms, calendars, advertising platforms, payment processors, automation providers, artificial-intelligence providers, and other software.

Third-party products are governed by their own terms and privacy policies. Karthea does not control and is not responsible for outages, changes, suspensions, data loss, price changes, API limitations, or other acts or omissions of third-party providers.

We may modify or replace integrations where reasonably necessary to continue providing the Services.

9. Subscription Fees and Usage Limits

Subscription fees are billed monthly in advance unless otherwise stated.

Your plan may include a specified number of personalized responses, workflows, connected channels, or other usage limits. Usage beyond an included allowance may require an upgrade, an additional fee, or written approval.

Taxes, third-party fees, and usage charges that are expressly identified as additional are your responsibility.

We may change pricing for future billing periods by providing reasonable notice. Pricing changes do not apply retroactively to amounts already paid.

10. Automatic Renewal, Cancellation, and Refunds

Subscriptions automatically renew each billing period until canceled.

You may cancel before your next renewal date to prevent the next charge. Cancellation takes effect at the end of the then-current paid billing period unless we agree otherwise in writing.

Except where required by law:

• fees already paid are non-refundable;
• we do not provide prorated refunds or credits for partial billing periods; and
• unused response allowances or other plan limits do not roll over unless expressly stated.

If Karthea materially fails to provide a paid Service and does not cure the issue within a reasonable period after receiving written notice, we may, at our discretion, provide a credit, refund, or other remedy.

11. Payment

You authorize us and our payment processor to charge the payment method you provide for recurring subscription fees, approved usage charges, taxes, and other amounts due.

If payment fails, we may retry payment, request an updated payment method, suspend Services, or terminate the subscription.

You are responsible for chargebacks, reversals, or fees resulting from an invalid or unauthorized payment method.

12. Intellectual Property

Karthea and its licensors retain all rights in the Services, software, workflow templates, configurations of general applicability, prompts, methodologies, designs, documentation, branding, and other intellectual property that existed before the engagement or is developed independently of your Customer Data.

You retain ownership of your trademarks, content, Customer Data, and materials you provide.

Upon payment of all applicable fees, you may use deliverables created specifically for your business as part of the Services for your internal business purposes, subject to any third-party license restrictions.

Karthea may reuse general knowledge, techniques, ideas, processes, and non-confidential workflow patterns that do not disclose your confidential information or Customer Data.

13. Confidentiality

Each party may receive non-public information from the other that should reasonably be understood as confidential.

Each party agrees to use confidential information only as necessary to perform or receive the Services and to protect it using reasonable care.

Confidential information does not include information that:

• is or becomes public through no breach of these Terms;
• was lawfully known without restriction;
• is independently developed without use of the other party’s confidential information; or
• is lawfully received from a third party without a duty of confidentiality.

A party may disclose confidential information when required by law, subpoena, or court order, where legally permitted after giving reasonable notice.

14. Security

Karthea uses reasonable administrative, technical, and organizational measures designed to protect information processed through the Services.

No internet-based or automated system can be guaranteed to be completely secure or continuously available. You are responsible for protecting your own accounts, credentials, devices, and connected systems.

You must notify us promptly if you believe credentials or systems connected to Karthea have been compromised.

15. Acceptable Use

You may not:

• attempt to gain unauthorized access to the Services or another customer’s data;
• interfere with or disrupt the Services;
• bypass usage limits or security controls;
• reverse engineer the Services except where expressly permitted by law;
• use the Services to violate another person’s intellectual-property, privacy, or other rights;
• use the Services to create or distribute illegal or harmful material; or
• resell or sublicense Karthea’s Services unless expressly authorized in writing.

16. Suspension and Termination

We may suspend or terminate Services if:

• fees remain unpaid;
• your use creates a security or legal risk;
• you materially breach these Terms;
• a required third-party service becomes unavailable;
• we reasonably believe the Services are being used unlawfully or abusively; or
• continued provision would violate law or a third-party obligation.

You may terminate by canceling your subscription as described above.

Upon termination, your right to use the Services ends. Sections that by their nature should survive termination will remain in effect, including payment obligations, intellectual-property provisions, disclaimers, limitations of liability, indemnification, and dispute provisions.

17. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

KARTHEA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR PRODUCE A PARTICULAR BUSINESS RESULT.

Karthea does not guarantee any specific number of leads, appointments, customers, sales, conversion rate, revenue amount, or return on investment.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MURTEZ INC., KARTHEA, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST BUSINESS OPPORTUNITIES, OR BUSINESS INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO KARTHEA DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain liability limitations, so portions of this section may not apply to you.

19. Indemnification

You agree to defend, indemnify, and hold harmless Murtez Inc., Karthea, and their officers, directors, employees, contractors, and agents from claims, damages, liabilities, costs, and reasonable legal fees arising from:

• your Customer Data;
• your products, services, offers, representations, or business practices;
• communications sent on your behalf;
• your violation of applicable law;
• your violation of third-party rights; or
• your material breach of these Terms.

20. Privacy

Our collection and use of personal information are described in the Karthea Privacy Policy.

For Customer Data that Karthea processes on your behalf, additional data-processing terms may be agreed where legally required or appropriate.

21. Changes to the Services or Terms

We may modify, replace, or update the Services or these Terms at any time.

Unless applicable law requires otherwise, we may make changes without prior individual notice. Updated Terms become effective when posted on our website or on the later effective date stated in the revised Terms.

Your continued use of the Services after revised Terms take effect constitutes acceptance of the revised Terms where permitted by law.

Changes will apply prospectively unless otherwise permitted by law. Nothing in this section permits Karthea to retroactively use personal information in a materially different manner contrary to privacy commitments that applied when the information was collected where notice, consent, or another legal basis is required.

22. Governing Law and Venue

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

To the extent a dispute is not subject to another written dispute-resolution agreement between the parties, the parties consent to the exclusive jurisdiction of the state and federal courts with jurisdiction over Sheridan County, Wyoming.

Nothing in this section limits rights that cannot lawfully be waived.

23. Entire Agreement

These Terms, the Privacy Policy, any applicable order form, statement of work, plan description, and other written terms expressly incorporated by reference constitute the agreement between you and Karthea regarding the Services.

If a signed order form or statement of work conflicts with these Terms, the signed document controls for that conflict.

24. Contact

Karthea
Operated by Murtez Inc.
Sheridan, Wyoming, USA

Privacy and legal inquiries: privacy@karthea.ai

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